You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If 14 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Damaged item(s) will be taken into consideration only if accompanied by a picture of the damage and its packaging at delivery.
Health XL bvba – nutritionXL
Katarina De Vos
Oude Baan 1LA
Mechelen 2800, Belgium
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Please do not send your purchase back to the manufacturer. Shipping costs for the return will be refunded by us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund in the form of store credits or exchange.
If you are approved, then your refund (store credits) or exchange will be processed within 14 days.
Late or missing refunds (if applicable)
If you haven’t received a refund or exchange yet, please contact us at firstname.lastname@example.org.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We can ship to virtually any address within Europe only. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose (UPS being the preferred current partner), shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound/ Kg.
BE - NL
€0,00 – €49,99
€50,00 and up Free
DE - LUX - AT
Austria, Germany, Luxembourg
€0,00 – €49,99
€50,00 and up Free
DK - FR
€0,00 – €74,99
€75,00 and up Free
FI - IE - KR - RO - ES - SWE
Finland, Ireland, Croatia, Spain, Sweden
€0,00 – €149,99
€150,00 and up Free
GB - Hu - IT - PL - SL - SK - CZ - CH - PT
United Kingdom, Hungary, Italy, Poland, Slovenia, Slovakia, Czech Republic, Switzerland, Portugal
€0,00 – €139,99
€140,00 and up Free
REST OF EU
€0,00 – €199,99
€200,00 and up Free